CEM KAYA – VOICE ENGINEER
contact : cem8kaya@gmail.com
I worked as a Voice Engineer/Specialist at Vodafone and i was responsible for controlling all systems proactively, managing and troubleshooting Class4&Class5 and Netcentrex MyCall SIP registrar systems, SBC Units such as ACME and Genband Nextone, customer gateways, performing all IP and TDM interconnections with domestic and foreign operators for Termination and/or Transit traffic: Configuring SIP/H323 realms on SBC systems, Performing all necessary configurations on Veraz Softswitch such as: SS7 and M3UA configuration, creating and configuring new IP/TDM Trunk
Groups, Setting point codes and CICs, etc. Following up test procedures and conclude the interconnection.
– Experienced in VoIP networks / solutions and network elements as soft switches, media gateways, media application servers, border controller points, proxy servers, voice gateways and IP clients.
– Experienced in working with diverse teams, team leading, issue prioritization and positioning on multicultural environments.
– Experienced in real time networking systems, VoIP solutions and unified communications.
– Experienced in debugging and troubleshooting the problems within certain deadlines as VoIP signaling protocol analysis, SIP and H323 based speech path and configuration issues.
– Experienced in solving the complex end-to-end call processing and configuration problems by debugging and troubleshooting the traces / logs collected from the problematic devices.
– Experienced in Unix, Linux and Windows Platforms.
– Knowledge on Cisco voice enabled switches & routers & voice gateways.
– Experienced in business critical / revenue gating hot issues management.
– Strong customer focus and experience.
– Excellent command of verbal and written English.
– Strong Analytical Approach.
– Good interpersonal communications and Teamwork.
– Managing relationships with several parties including internal teams, third-parties, customers and account teams.
– Adaptability to handling multiple assignments.
– Reproducing the specific problems on Product Support / Design labs to debug and troubleshoot the customer issues in advance.
– Servicing (7/24) pager support activities for the business critical / hot issues reported by the software delivery, emergency recovery and integration teams
– Collaborating and working with the design teams and architects for the implementation of the new products and features
– Attending the meetings and conferences for the business critical / escalated issues with diverse teams, managers and directors to discuss the resolution phases of the problems
– Preparing technical bulletins for the software delivery and integration teams to keep them up to date on the new procedures and guidelines. Additionally, updating the existent technical and product documents if a specific section or
procedure needs to be modified
– Assisting the customers on their upgrade, new installation and configuration projects with the assistance of the product support teams.
– Responsible for designing, configuring, implementing and maintaining the Global network infrastructure that consists of domestic and abroad POPs.